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Q 1. What is "Extended Download Service"?

Extended Download Service helps you get a copy of your download and let you redownload your software for about two years after the data of purchase. It is the service offered and charged by Swreg/RegNow, our partner in payment platform. For more information, you can refer to: If you don't want to purchase this service, please click the button in front of the product name in the shopping list to cancel order. And once you purchased any products from Tenorshare, you can retrieve the download and registration information at any time for free.

Q 2. What does back-up CD means?

Backup CD will keep a copy of your product. If your product got lost due to computer crash or reinstallation, you can use the backup CD to reinstall the product. You are highly recommended to have one.

Q 3.How long can I get the back-up CD? Can I change shipping address and shipping method?

After the order is completed, we will send the CD within 24 hours (Monday to Friday) of the date once we receive the payment. It usually takes 4-12 business days to arrive

Q 4. How can I confirm that I have finished the order?

After successfully purchasing the product, you will receive an email from Swreg with the full version download link and registration code.

Q 5. Is my order secure?

Yes. It is 100% secure. Our secure server is at Swreg, a veteran ecommerce company specialized in software.

Q 6. How to fix when I purchased the wrong software?

In this case, we can exchange for you directly if the two software has the price difference within $10. Beyond this, you need to pay price difference for swap.

Q 7. What are the limitations of the trial version of iPhone Data Recovery?

You can freely scan all the data without any limitation.

Q 8. Why was I charged more than the price listed on the website?

As software developer, we only charge the price as list on the website. For the extra part, it might be the tax or Extended Download Service.

What is Download Protection/Extended Download Service?

EDS (External Download Service) is a service provided and charged by the payment platform separately, which lets you store your software download on a secure server for backup purposes for two years.

Is it necessary to purchase this service?

Honestly it is not necessary. We provide free downloads and updates for our purchased customers. Go to our official website to download the latest version, or contact us freely.

How to get refund of EDS?

As a separate charge from our software, you need to contact payment platform to request a refund of this service.
RegNow: [email protected]
SWREG:[email protected]

Tip: Please provide your order ID in the e-mail and specify that you'd like to refund the EDS (External Download Service) only, not the software..

Q 9. What payment methods do you support?

We accept payments with Credit Card, PayPal, Direct Debit, Bank/Wire transfer, Check/Money Order, Fax-Credit Card and Invoice, etc. Among these payments, Credit Card is highly recommended, as it is the quickest way for you to receive the download link immediately after payment.

Q 10. Which currency can you accept?

Euro, US dollar, British pound, Australian dollar, Japanese yen, Canadian dollar, Swiss franc, Russian rouble, Brasilian real, Norwegian krona, Swedish krona, Polish zloty, Chinese renminbi yuan, Taiwan dollar, Indian rupee are all available. When ordering online, you can select from a number of currencies to display product prices for your currency.

Q 11. What is our refund policy?

Once an order is processed and the registration, download instructions are issued, it can't be canceled. And we don't refund or exchange products in these circumstances:

  • You purchased the so-called "wrong" product, and you purchased the "right" product from another company.
  • You changed your mind after placing an order.
  • You requested for a refund for technical issues, but never provided any assistance to our support team with any detailed description of the problem.
  • Refund for part of a bundle.
  • You failed to receive the registration code for the product, and didn't try our "Registration Code Retrieval" wizard.
Q 12. How long and how many times can I download the software after purchasing?

The download number of times depends on which version did you purchase. If you purchased the version with 1 to 3 downloads, you can download the program for three times. If you purchased the unlimited version, you can download the program with no quantity limitation.

Q 13. How long to receive the confirmation email containing the download link or keycode? What should I do if I don't receive the email?

In general, you can receive the confirmation email containing the download link and registration code a few minutes after you successfully purchased the program. If you haven't received it, you can visit the support center and ask the support team for help.

Q 14. I failed to download the software from the download link provided in the email, what should I do?

You can go to the website to download the program, or contact us.

Q 15. Do you provide free upgrade? If so, how long it is?

Fortunately, all products from Tenorshare Inc. support life-long free upgrade.

Q 16. I need to upgrade my software to another version, how to realize it?

If you would like upgrade the software to an upper version, please submit an online ticket and ask the support team for help.