The American Customer Satisfaction Index (ASCI) has today released its annual rankings of customer satisfaction for mobile phones in the United States. Apple is still at the top of the list when it comes to smartphone satisfaction, but this year's ranking of 81 (out of 100) is two percent below its 2012 ranking of 83. Samsung experienced the most growth at 7%, bringing it to a score of 76.
Since the May 2012 customer satisfaction survey which was the first that ranked smartphones, Apple has introduced its newest phone, the iPhone 5, while Samsung has debuted several devices including its most recent Galaxy S 4.
The competition in terms of functionality between iPhone 5 and Galaxy S 4 has been continuous.
When it comes to the functionality of the top-tier companies' competing devices, the Android and iOS are totally different operating systems. Although both allow for easy and convenient navigation, they are different in some areas:
|iPhone 5||Samsung S 4|
|Operating system||iOS: more user-friendly experience||Android: the perk of having seemingly limitless customization options|
|Processing power||Apple's dual-core A6 chip clocked at 1.3GHz and 1GB RAM||Qualcomm Snapdragon 600 quad-core processor clocked at 1.9GHz couple with 2GB RAM|
|Packing with||does not even come close in the feature department" to Samsung's latest device||NFC, HD screen, removable battery and expandable storage|
Up until this point, it seems as though the Samsung Galaxy S4 has the advantage over Apple's iPhone 5 device in terms of its specs.
However, the current results may not be shocking, as the Galaxy S4 is a significantly newer smartphone. It will be interesting to see how Apple combats Samsung with its future iPhone 6, which is may be coming out in the spring of 2014, according to Macworld. See more information of iPhone 6 release date here.comments powered by Disqus