iPhone is Not in iTunes - Tips to Fix When the PC/Mac Cannot Find Your iPhone

Connect iPhone with iTunes on the computer but iPhone is not recognized in iTunes? Update to iOS 10.0.1 and the PC doesn't find iPhone anymore? Sometimes you may need iTunes immediately since you can purchase apps or other services, backup iPhone, etc. in iTunes. However, the issue that iPhone is not showing in iTunes on Windows or even on Mac OS X may trouble you. Here are some effective tips to help you out when iPhone is not in iTunes.

Tips to Fix the Issue that iPhone is Not Appearing in iTunes

The iPhone not in iTunes issue may be affected by iTunes, your iPhone, or even the computer running Windows OS or Mac OS X. Please run conectivity test and continue with the tips below to fix it.

Note: If you want to recover deleted or lost data from iTunes but iPhone is not recognized in iTunes, then use Ultdata (iPhone Data Recovery) to help you recover iPhone data.

1. Check iTunes for the Latest Version

If you haven't updated iTunes on your computer for a long time, you may not get the iTunes version up-to-date, which may cause the issue that iPhone is not syncing with iTunes although you handle the sync. Check that you have the latest version of iTunes (like iTunes 12.6) install on your computer by selecting "Check for updates" in the Help menu.

2. Check the USB Cable or USB Port

iPhone requires USB 2.0 to function properly and you should make sure that the 30-pin to USB cable or Lighting Connector to USB cable is free of debris and not damaged. Try another USB cable or another USB port to connect iPhone to computer. Meanwhile, you should disconnect other USB devices.

3. Restart Your iPhone

Sometimes if there is something wrong with your iPhone like it got frozen, you may encounter the problem that iPhone is not detected in iTunes. Restart your iPhone by keeping holding down the Home button and the Sleep/Wake button at the same time till you see the screen go black and then the Apple logo appears.

Alternative, you can try the free tool Any iOS System Repair (ReiBoot) to force your iPhone to reboot to normal, and then iTunes can recognize your device.

4. Restart Your Computer

Sometimes it may have something to do with your computer. You can try to reboot your PC or Mac and try to connect iPhone to iTunes again.

5. Check Apple Mobile Device Support

iPhone requires Apple Mobile Device Support, and it should be automatically installed with iTunes. When you miss this support, iTunes may not detect your iPhone. You can check on Windows OS like this:

  • Windows 10/8.1/8: move the cursor the upper right corner > click the magnifying glass > type "Control Penal" > press Return > click "Uninstall a program" > check Apple Mobile Device Support is visible in the list of currently installed programs.
  • Window 7/Vista: click Start > select Control Panel > click "Uninstall a program" > verify Apple Mobile Device Support is visible in the list of currently installed programs.
  • Window XP: click Start > select Control Panel > open "Add or Remove Programs" control panel > verify Apple Mobile Device Support is visible is the list of currently installed programs.

If you find that Apple Mobile Device Support is not installed, then reinstall iTunes.

6. Check for Software Conflicts

Some other phone and cellular device connectivity software may cause the issue that iPhone does not show up in iTunes. You can uninstall the phone or cellular connectivity software temporarily.

7. Try iPhone Troubleshooting Assistant

You can also rely on the iPhone Troubleshooting Assistant when iPhone is not seen in iTunes. This also works with the issue when the computer recognizes your iPhone as a camera but the iPhone is not visible in iTunes. Here is the Apple official website to use iPhone Troubleshooting Assistant when iPhone is not in iTunes: http://www.apple.com/support/iphone/assistant/itunes/

8. Use Free TunesCare to Repair iTunes Library

Sometimes iPhone is not shown up in iTunes happens because the iTunes library is corrupted. TunesCare is a freeware with which you can easily solve all iTunes syncing problems by repairing corrupted iTunes/iPhone Library (iTunesDB and iTunesCDB files).

You can see a very easy-to-use interface when opening this program. Click "Fix iTunes Sync Problems" option will start repairing the iTunes library automatically. The whole process takes you less than a minute!

Video Guide: Fix iPhone Won't Connect to iTunes

Here is a video guide about how you can resolve when iPhone won't connect to iTunes.

The Bottom Line

After trying all these tips, you should have fixed the problem that iPhone does not show up in iTunes. If, in some rare circumstances, you still can't find your iPhone icon in iTunes, and you need to backup or recover your iPhone data, I will recommend a free iPhone backup tool as iTunes alternative, that is, iOS Data Mnager. This is an comprehensive iOS data tool that supports to backup iPhone without iTunes&iCloud , transfer data between iPhone and computer, as well as fix iOS issues.

 backup iphone free

/ Posted by Jerry Cook to iPhone Follow @Jerry Cook