Symptoms: iPhone, iPad, iPod Won't Sync to iTunes or iTunes Won't Restore iOS Backups
"Same problem. My iPhone 6s won't sync to iTunes after iOS 10 update"
More and more iOS users complained that iTunes can't sync with iPhone. This sync error also happens to iPad and iPod. Some users can't sync songs/videos from iTunes library to iPhone, some have the iTunes is stuck 'preparing to copy items' error when sync iPhone, some find that iPhone/iPad won't sync to iTunes after restore or after iOS 10.3/10.2/10/9.3/9 update, and even some discover that iOS device won't sync to iTunes after iTunes updating to the new version (such as iTunes 12.6, 12.5, 12.4, 12.3, 12.2, 12.1, 11.3/11.2).
Resolutions: Top 10 Tips to Fix "iPhone/iPad/iPod Won't Sync to iTunes" on Windows or Mac OS X
You can try each in descending order until the problem is resolved. All of them works for all versions of iTunes and iOS devices including
- RED iPhone 7/7 Plus, iPhone SE, iPhone 6s, iPhone 6s Plus, iPhone 6, iPhone 5S, iPhone 5C, iPhone 5, iPhone 4S, iPhone 4
- iPad Pro, iPad Air 2, iPad Air, iPad mini 3/2, iPad mini, iPad 4 (iPad with Retina Display), iPad 3 (the New iPad), iPad 2, iPad
- iPod touch 6G, iPod touch 5G, iPod touch 4G, iPod touch 3G, iPod nano, etc.
Note 1: Those tips are aimed at resolving actual problems (i.e. the syncing or data transfer between iTunes and iOS device), not at problems with detecting the devices themselves. If iTunes can't recognize your device, go to the article Free Fix iPhone, iPad, iPod Is Not Recognized in iTunes.
Note 2: if you only want restore your iOS Devices, You can go to Restore iPhone from iCloud Backup, or you have no iCloud Backup, you can go iTunes backup extract software that can restore you iTunes Backup data to PC/Mac.
Top 1. Update iTunes to the Newest Version
Sometimes just updating iTunes to the newest version is enough to resolve the syncing problem. On iTunes, Windows users go to Help menu and select "Check for Updates"; Mac users go to iTunes > Check for Updates. If there is a new version, update your iTunes.
Top 2. Close iTunes and Relaunch to Start a Manual Sync
You can quit out of iTunes and then restart the app. Then you should try manually syncing again.
Top 3. Fix iTunes Won't Sync with Professional Software
Sometimes iTunes failed to sync iPhone or iPad may due to corrupted files, try Free TunesCare to fix iTunes sync problems quickly.
- Download and run TunesCare, connect your device to computer and click "Fix iTunes Sync Problems" after being detected.
- Now the software will repair your iTunes automatically. Within minutes, the repairing process will be done successfully. Run iTunes and it will sync your device as normal.
Top 4. Restart Your iPhone/iPad/iPod
Top 5. Re-Authorize iTunes and the Computer
If the Sync button is grey and not available at all, or when you try to sync nothing transfers over to the iPhone, iPad, iPod, you can try deauthorize and authorize your computer.
To do this, connect your device to computer and open iTunes > go to Store and select "Deauthorize this Computer" > input your Apple login > after that, click on Store again and click "Authorize this Computer" > enter your Apple login details again.
Top 6. Try the Opposite Syncing Method: Wi-Fi or USB
If iPhone/iPad/iPod won't sync to iTunes over Wi-Fi, try a USB cable instead. If you have already used a USB cable to sync, turn to Wi-Fi.
In some cases, your iOS device may fail to connect to Wi-Fi. Go to the tips in iPhone Won't Connect to Wi-Fi to fix wireless connecting problems.
Top 7. Try another USB Connection or USB Port
Sometimes this syncing problem is caused by wrong USB port or connection. Make sure your iDevice isn't plugged into an unpowered USB hub. Try another USB cable or try to plug into another port of your PC or Mac.
Top 8. Check for Software Conflicts
Some other phone and cellular device connectivity software may cause this syncing issue. You can uninstall the phone or cellular connectivity software temporarily.
Top 9. Restore Your Device to Factory Settings
Original factory settings restore will help to fix this "iTunes won't sync with iPhone/iPad/iPod" issue.
To do this, connect device to computer and run iTunes > go to "Summary" and select "Restore" > confirm the restore in the pop-up window. When finished, set up your device as new.
Top 10. Check Apple Mobile Device Support
iOS devices like iPhone or iPad require Apple Mobile Device Support and it should be automatically installed with iTunes. If you miss this support, iTunes may not detect your iOhonw can you can't sync iOS device with iTunes. You can check on Windows OS like this:
- Windows 10/8.1/8: move the cursor the upper right corner > click the magnifying glass > type "Control Panel" > press "Return" > click "Uninstall a program" > check "Apple Mobile Device Support" is visible in the list of currently installed programs.
- Windows 7/Vista: click "Start" > select "Control Panel" > click "Uninstall a program" > verify "Apple Mobile Device Support" is visible in the list of currently installed programs.
- Windows XP: click "Start" > select "Control Panel" > open "Add or Remove Programs" control panel > verify "Apple Mobile Device Support" is visible is the list of currently installed programs.
If you find Apple Mobile Device Support is not installed, then reinstall iTunes.
Share this text with anyone you know so that you can help out when they meet the same problem. iTunes will sync data such as music, videos, contacts, photos, notes with iPhone, iPad, iPod normally after you try the tips above.