How to Fix “iPhone X Black Screen When on A Call”

"I made a phone call on my new iPhone X. The screen didn't light up after I finished it. I tried to press the power button but it remained unresponsive. How to fix iPhone X black screen during call?"

Some users have reported that their iPhone X (10) goes black when on a call and doesn't recover after call ends. iPhone screen goes black during call problem is a very common and can be caused by various reasons related to software and hardware factors. No need to worry. Here are some feasible methods of fixing black screen during call on iPhone X (10)/8/8 Plus/7/6s/6/5.

Method 1. Plug into Power Supply to Solve iPhone Black Screen When on A Call

When you encounter iPhone X black screen stuck when on a call, what comes to your mind firstly is that your iPhone runs out of battery. So you need to plug into the power supply to see if it comes back to normal.

Method 2. Uncover the Sensor to Fix iPhone Screen Goes Black During Call

Since every smartphone has a sensor on the receiver. If something blocks the sensor, the screen LCD will be turned off and the screen will go black. Therefore, you need to check if anything covers the sensor next to the receiver. If it does, uncovering the sensor will solve "iPhone screen goes black during call" issue. Uncovering the sensor includes cleaning outside of the sensor, as some dust will shadow the sensor.

Method 3. Hard Reset iPhone X to Fix Frozen Black Screen Problem

Sometimes, that iPhone X screen stays black during call can be resulted from malfunctioning sensor or iPhone stuck on black screen. If this happens, you can perform hard reset to adjust the sensor and get iPhone X out of black screen stuck.

  • Press and quickly release Volume Up button
  • Press and quickly release Volume Down button
  • Press and hold Side (Power) button until you see the Apple logo appears. Then your iPhone will boot up.
  • force restart iphone x

Method 4. Get iPhone out of Black Screen During Call with Tenorshare ReiBoot

If all the methods failed to exit black screen stuck during call on your iPhone/iPad, there might be something wrong with the iOS system. A professional iOS system recovery tool, Tenorshare ReiBoot, is highly recommended to fix all kinds of iOS stuck, like iPhone stuck in black screen/recovery mode/DFU mode/Apple logo without losing data.

Step 1: Download and install Tenorshare ReiBoot. Connect iPhone to the computer via a lighting cable. Run Tenorshare ReiBoot.

Step 2: Once your iPhone is detected, click "Fix All iOS Stuck" > "Fix Now (All iOS 11 Stuck)" to repair operating system.

ios performs abnormally

Step 3: It will show you the latest firmware for you to download. Download and install the firmware to settle iPhone X screen goes black when on call.

download firmware

Bottom Line

With all the methods above, you can easily find the causes and fix "iPhone X screen unresponsive and turns black during call" in iOS 12/11. If you have other questions, please leave your comment below.

/ Posted by Jerry Cook to Fix iPhone Follow @Jerry Cook