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How to Fix iTunes Cannot Back up iPhone 6/6 Plus/6s/6s Plus

January 23, 2018 04:59 pm / Updated by Jerry Cook to iPhone Topics
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“When I was trying to create backup of my iPhone 6 the other day, iTunes freeze a lot and I got an error saying ‘iTunes could not back up the iPhone’. What should I do to fix this?”

iTunes is an easy way to keep your data safe and secure if you want to restore an iPhone or change a new one. But recently, some users encountered iPhone 6/6 Plus won’t back up to computer. Some said the process took forever to complete while others complained iTunes showing error notices. In this guide, we’ll tell you some possible workarounds to fix iPhone not backing up in iTunes and provide you an alternative way to create iPhone backups.

Part 1: Potential Fixes for iPhone 6 Not Backing up on Computer

Part 2: Use iTunes Alternative to Make Backups of iPhone

Part 1: Potential Fixes for iPhone 6 Not Backing up on Computer

1. Check the Cable

Some users get an error saying iTunes cannot backup because iPhone is disconnected. Make sure the lighting cable you are using is from Apple and working well. Some iTunes errors occur during the backup or restore are caused by inappropriate connection.

2. Restart Computer and iPhone

Restart iPhone is an easy trick to fix many software glitches, reboot your iPhone 6/6 Plus as well as computer.

3. Update iTunes

Sometimes iTunes may not recognize iPhone correctly and show error code when the iTunes version is too old. Go to Help -> Check for Updates to download and install the latest version of iTunes.

4. Delete Old iTunes Backups

If you are encountered iPhone could not backup because the backup was correct or incompatible, delete the old iTunes backup and try again. From iTunes menu bar, choose Preferences -> Devices -> Delete Backup. Then connect iPhone to computer and try to manually back up the device again.

5. Make Sure There’s Enough Storage on Computer

We’ve seen users encountered an error “iTunes cannot backup iPhone because there is not enough space”. If you are in the same situation, check the storage usage on computer and free up some space.

6. Disable Security Software Temporarily

When the security software is enabled on computer, it may block your iPhone from syncing to iTunes. Thus, turn off security protection is also a possible solution.

Part 2: Use iTunes Alternative to Make Backups of iPhone

If none of the above tricks works, you can back up iPhone via iCloud. However, there are only 5 GB free space is available and you need to pay monthly to gain extra space. That’s why you should try Tenorshare iCareFone, a multifunctional tool that allows you to optionally back up iPhone data and restore backups made from both iTunes and the software. Moreover, it also supports to transfer files between iPhone and computer; free up iPhone storage; block ads and fix iOS stuck problems.

Download Tenorshare iCareFone(iPhone Care Pro) Software:

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Size:19.1 MB
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Size:36.8 MB
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We’ve shown you how to fix iPhone 6/6 Plus/6s/6s Plus not backing up to PC/Mac and introduced an easy iTunes alternative tool to make backups. Tenorshare iCareFone is really a good choice to manage files on iPhone and iPad, why not try it free now?

Get Tenorshare iCareFone (iPhone Care Pro) Software Now:
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