Many users have encountered some kind of issues with the mail app in their iPhone. If you are one of the users who iPhone cannot get mail connection to server failed, then you might be searching for a reliable solution. Luckily, here we have gathered not just one but 9 different solutions to fix this issues.
In this article, you will learn how you can resolve the iPhone cannot get mail iOS 13/12 error quickly and easily. You can either try one method or try them all and test which one works out for you.
9 Tips to Cannot Get Mail on iPhone iOS 13/12
- Solution 1. Force-Quit the Mail App
- Solution 2. Refresh your Inbox
- Solution 3. Check Network Connection/Reset Network Settings
- Solution 4. Restart iPhone
- Solution 5. Update iOS
- Solution 6. Delete Your Mail Account and Add It Again
- Solution 7. Manually Configure Server, Port, and Authentication Options
- Solution 8. Recommended Solution: Repair iPhone System to Fix iPhone Mail Issue
- Solution 9. Restore iPhone (Data Erased)
Solution 1. Force-Quit the Mail App
If the email app not working on iPhone, then the first thing you should do is force quit the app. the force-quitting is very simple. Double click on the Home button and all the apps that are running in the background will appear. Swipe away the mail app to close it.
Solution 2. Refresh your Inbox
The reason your iPhone cannot get email might be the issue in the network. So, when you are logged in to the mail app, open the Inbox and pull down the screen from the top. You will see a spinning icon in the space and the inbox will be refreshed and the chances are that your mail will be displayed in the inbox.
Solution 3. Check Network Connection/Reset Network Settings
Other than simple and obvious methods, you can also try checking your internet connection. Disconnect and reconnect your iPhone to the network you most often and check if the problem is fixed or not. If you still not receiving emails on iPhone, then try resetting the Network settings as follows:
- 1. Open the Settings app and select the General settings. From the General menu, scroll down and look for reset option.
- 2. Then in the Reset option, tap on the Reset Network Settings and it will restore the current settings of the iPhone to the default settings.
Now, run the app, wait for detection and then click on the "Recover from iCloud Backup file" option on the main window.
Solution 4. Restart iPhone
If the network reset also didn't work, then you can opt for a restart of your device. There are chances that some other might be behaving abnormal that could be leading to the issue. So, to fix iPhone error cannot get mail, try a simple restart of the device.
For iPhone X and Later: Press the Side button and one of the volume buttons and hold it until the slider appears on the screen. Then drag the slider to the right and turn the device off. To turn it back on, again press the Side button until you see the Apple logo on the screen.
For iPhone 8 or Earlier: For the earlier models, you should press and gold the Top or Side button until the slider appears. Then drag the slider to turn off the iPhone. Wait for few seconds and turn the iPhone back on by pressing and holding the Top or Side button of the device until the Apple logo appears.
Solution 5. Update iOS
Sometimes, when an update is required, iPhone starts exhibiting various working issues. And this could be the same reason why your iPhone cannot get the mail. To resolve this issue, follow the given steps:
- 1. Launch the Settings app and tap on General option. Then from the list, select the Software Update option.
- 2. Launch the setup file and install it following the prompts of the wizard.
If there is an update available for your device, then tap on the Download and Install option and wait for the iPhone to finish.
Solution 6. Delete Your Mail Account and Add It Again
If you still cannot get mail on iPhone X, then it is time that you try deleting your mail account. Don't worry; you can add the account later but first, you have to delete it. Follow the steps as:
- 1. Launch the Settings app and go the Accounts and Passwords option from the menu. It will display all the mail accounts added in the iPhone.
2. Select the Email account for the mail and delete it. Then close the settings app and again access it to add the account to your iPhone.
Solution 7. Manually Configure Server, Port, and Authentication Options
If the email not working on iPhone issue still persists, then there is one other method that you can try. You can perform a manual configuration of the server, port and authentication options of the device. Go to the web version of the mail developer and change the configuration, SMTP, and IMAP service in the settings and see if the problem is fixed or not.
Solution 8. Recommended Solution: Repair iPhone System to Fix iPhone Mail Issue
The best method that the users can try to resolve the issue is the Any iOS Repair software. The software has specialization in fixing the issues in the iOS devices. It can be used to simply enter and exit recovery mode and to resolve over 50 different kinds of working problems such as iPhone stuck at Apple logo, an app keeps crashing, the app not working, and many more. You can also use this method if your iPhone cannot get the mail. It will fix the issue without deleting any of your data files.
Follow the steps below and fix your device:
Step 1 After you have downloaded and installed the software on your PC, run it and connect your iPhone with it. The software will detect the device. From the main interface, you will have to choose the Repair Operating system option.
Free Download For Win 10/8.1/8/7/XP Secure Download Free Download For macOS 10.14 and below Secure Download
Step 2 Then download the firmware package for the iPhone model. The software will automatically identify the iOS version and provide a file compatible with the software. Download the file and move on to the next step.
Step 3 As soon as the firmware is downloaded, you will be ready for the repair. Tap on the Repair Now option and the process will be initiated.
Step 4 The repair will take some time and when it is completed, the iPhone will reboot and you can check your email. The problem will be fixed with all your iPhone data intact.
Solution 9. Restore iPhone (Data Erased)
The iPhone restore usually fixes most of the issues in iPhone. So, hopefully, it will also fix the reason behind the issue why you cannot get mail on iPhone XR/XS/X/8/7/6s/6/5s/5/5c. You can perform a restore via iTunes by directly connecting the device or putting it in recovery mode. Both of the ways will reset the device setting and remove the data thereby eliminating the cause of the issue with it. Follow the given steps:
- 1. Launch iTunes on your computer and ensure that you have the latest version. Then connect your iPhone with it and allow iTunes to detect the device.
Now go to the Summary tab, and tap on the Restore iPhone option and reset your iPhone to factory settings and erase all data and content from it.
As this will erase the existing files from the device it is recommended that you make a backup first so that you can restore the data from iTunes backup.
The Bottom Line
Hope you've solved the "cannot get mail" error on iPhone after trying these solutions. Apart from the basic simple fixes, repairing iOS system offers a more effective method to fix system issues without data loss.