Order FAQ
You can easily get comprehensive and accurate information about order FAQs of Tenorshare products series. Besides, our customer service team provides free and timely online support 24 hours per day.
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- Q 1. What is "Extended Download Service"?
- Extended Download Service helps you get a copy of your download and let you redownload your software for about two years after the data of purchase. It is the service offered and charged by Swreg/RegNow, our partner in payment platform. For more information, you can refer to: http://www.swreg.org/eds.html. If you don't want to purchase this service, please click the button in front of the product name in the shopping list to cancel order. And once you purchased any products from Tenorshare, you can retrieve the download and registration information at any time for free.
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- Q 4. How can I confirm that I have finished the order?
- After successfully purchasing the product, you will receive an email from Swreg with the full version download link and registration code.
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- Q 6. What payment methods do you support?
- We accept payments with Credit Card, PayPal, Direct Debit, Bank/Wire transfer, Check/Money Order, Fax-Credit Card and Invoice, etc. Among these payments, Credit Card is highly recommended, as it is the quickest way for you to receive the download link immediately after payment.
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- Q 7. Which currency can you accept?
- Euro, US dollar, British pound, Australian dollar, Japanese yen, Canadian dollar, Swiss franc, Russian rouble, Brasilian real, Norwegian krona, Swedish krona, Polish zloty, Chinese renminbi yuan, Taiwan dollar, Indian rupee are all available. When ordering online, you can select from a number of currencies to display product prices for your currency.
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- Q 8. What is our refund policy?
- Once an order is processed and the registration, download instructions are issued, it can't be canceled. And we don't refund or exchange products in these circumstances:
- 1. You purchased the so-called "wrong" product, and you purchased the "right" product from another company.
- 2. You changed your mind after placing an order.
- 3. You requested for a refund for technical issues, but never provided any assistance to our support team with any detailed description of the problem.
- 4. Refund for part of a bundle.
- 5. You failed to receive the registration code for the product, and didn't try our "Registration Code Retrieval" wizard.
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- Q 9. How long and how many times can I download the software after purchasing?
- The download number of times depends on which version did you purchase. If you purchased the version with 1 to 3 downloads, you can download the program for three times. If you purchased the unlimited version, you can download the program with no quantity limitation.
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- Q 10. How long to receive the confirmation email containing the download link or keycode? What should I do if I don't receive the email?
- In general, you can receive the confirmation email containing the download link and registration code a few minutes after you successfully purchased the program. If you haven't received it, you can send email to support@any-data-recovery.com and ask the support team for help.
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- Q 11. I failed to download the software from the download link provided in the email, what should I do?
- You can send email to support@any-data-recovery.com and ask the support team for help. They will send you the download link again.
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- Q 13. I need to upgrade my software to another version, how to realize it?
- If you would like upgrade the software to an upper version. Please send email to support@any-data-recovery.com
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- Q 14. I failed to register, how to do then?
- First, make sure the registration code is corresponding to the right product. If it is still be failed to registration, please send email to support@any-data-recovery.com with detailed screenshot you have meet. The support team will give you the quick responses.
Order FAQ