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iPhone Loses Ground to Samsung in Customer Satisfaction

June. 15, 2013 09:25 am / Posted by Andrew Coffe to News
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The American Customer Satisfaction Index (ASCI) has today released its annual rankings of customer satisfaction for mobile phones in the United States. Apple is still at the top of the list when it comes to smartphone satisfaction, but this year's ranking of 81 (out of 100) is two percent below its 2012 ranking of 83. Samsung experienced the most growth at 7%, bringing it to a score of 76.

iphone 5 vs samsung s4 sales

Since the May 2012 customer satisfaction survey which was the first that ranked smartphones, Apple has introduced its newest phone, the iPhone 5, while Samsung has debuted several devices including its most recent Galaxy S 4.

The competition in terms of functionality between iPhone 5 and Galaxy S 4 has been continuous.

When it comes to the functionality of the top-tier companies' competing devices, the Android and iOS are totally different operating systems. Although both allow for easy and convenient navigation, they are different in some areas:

iPhone 5 Samsung S 4
Operating system iOS: more user-friendly experience Android: the perk of having seemingly limitless customization options
Processing power Apple's dual-core A6 chip clocked at 1.3GHz and 1GB RAM Qualcomm Snapdragon 600 quad-core processor clocked at 1.9GHz couple with 2GB RAM
Packing with does not even come close in the feature department" to Samsung's latest device NFC, HD screen, removable battery and expandable storage

10 things that Samsung S4 can do, but iPhone 5 can't:

Up until this point, it seems as though the Samsung Galaxy S4 has the advantage over Apple's iPhone 5 device in terms of its specs.

However, the current results may not be shocking, as the Galaxy S4 is a significantly newer smartphone. It will be interesting to see how Apple combats Samsung with its future iPhone 6, which is may be coming out in the spring of 2014, according to Macworld. See more information of iPhone 6 release date here.

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